Business introduction messages for WhatsApp
Eight business introduction messages for WhatsApp in English and Hinglish: new lead, referral, after a call, new shop, service provider and B2B. Short, polite and ready to copy.
- 1
Someone enquired on your website or ad
Hello {name}, this is {your name} from {business name}. Thank you for your enquiry about {product or service}. I can share the details and price here. Is this a good time?
Hinglish: Namaste {name} ji, main {business name} se {your name} bol raha hoon. {product or service} ke baare mein enquiry ke liye dhanyavad. Main details aur price yahin share kar sakta hoon. Kya abhi baat kar sakte hain?
- 2
A customer referred them
Hi {name}, I am {your name} from {business name}. {referrer name} suggested I get in touch, as you are looking for {need}. Happy to help. May I ask two quick questions to understand what you need?
Hinglish: Hi {name} ji, main {business name} se {your name} hoon. {referrer name} ji ne bataya ki aap {need} dhoondh rahe hain. Madad karke khushi hogi. Aapki zaroorat samajhne ke liye do chhote sawaal pooch sakta hoon?
- 3
After a phone call
Hello {name}, thank you for speaking with me just now. As discussed, here are the details of {product or service}: {details}. This is my direct number, so message me any time.
Hinglish: Namaste {name} ji, abhi baat karne ke liye dhanyavad. Jaisa humne discuss kiya, {product or service} ki details yeh rahin: {details}. Yeh mera direct number hai, kabhi bhi message kar sakte hain.
- 4
A short introduction
Hi {name}, {your name} here from {business name}. We help {type of customer} with {what you do}. Would you like our price list?
Hinglish: Hi {name} ji, main {business name} se {your name}. Hum {type of customer} ki {what you do} mein madad karte hain. Kya main price list bhej doon?
- 5
Company introduction for B2B
Hello {name}, I am {your name}, {designation} at {company name}. We work with {type of companies} in {city} on {service}. I would like to share a short profile and see if there is a fit. May I send it here?
Hinglish: Namaste {name} ji, main {company name} mein {designation}, {your name} hoon. Hum {city} mein {type of companies} ke saath {service} par kaam karte hain. Main ek chhota profile share karna chahta hoon. Kya yahin bhej doon?
- 6
New shop or clinic in the area
Namaste! {business name} is now open at {address}. We offer {products or services}. Timings: {timings}. Save this number and message us for prices or bookings.
Hinglish: Namaste! {business name} ab {address} par khul gaya hai. Hamare yahan {products or services} milte hain. Samay: {timings}. Yeh number save kar lijiye aur price ya booking ke liye message kijiye.
- 7
Freelancer or service provider
Hi {name}, I am {your name}, a {profession} with {years} years of experience in {speciality}. I saw that you need {need}. I can share samples of my work. Shall I send them?
Hinglish: Hi {name} ji, main {your name}, {profession} hoon aur {speciality} mein {years} saal ka anubhav hai. Maine dekha aapko {need} chahiye. Main apne kaam ke samples bhej sakta hoon. Bhej doon?
- 8
You met at an event
Hello {name}, it was good to meet you at {event} today. I am {your name} from {business name}. As promised, here is {what you promised}. Let us stay in touch.
Hinglish: Namaste {name} ji, aaj {event} mein aapse milkar achha laga. Main {business name} se {your name} hoon. Jaisa kaha tha, yeh raha {what you promised}. Sampark mein rahenge.
Fill in the {curly bracket} parts with your own details before you send.
How to introduce your business on WhatsApp
The first message decides whether you get a reply or a block. A good introduction answers three questions in under four lines:
- Who are you? Your name and your business. A named person gets more replies than "Team XYZ".
- Why are you writing to me? Their enquiry, a referral, a call, an event. If you have no reason, you should not be messaging them.
- What do you want me to do? One small question: "Is this a good time?", "Shall I send the price list?"
Do and do not
| Do | Do not |
|---|---|
| Use the person's name | Send the same paragraph to a purchased list |
| Mention where you got their number | Attach a brochure before they ask |
| Ask one easy question | Send five messages in a row |
| Write in the customer's language | Write in capital letters |
Message only people who contacted you or agreed to be contacted. Cold messages to strangers get reported, and reports lower your number's quality rating on WhatsApp. See how to send bulk messages without getting banned.
Sending introduction messages to many customers
Copying a message by hand works for a handful of chats a day. Past that, three things usually break: someone forgets to send it, two people reply to the same customer, and nobody knows which customer answered.
- WhatsApp Business app. A broadcast list reaches up to 256 contacts at a time, and only people who have saved your number receive it. Good for a small, known customer list.
- WhatsApp Business API. A message you start outside the 24-hour window must use a template that Meta has approved, and the customer must have agreed to hear from you. Our guide to template approval shows what gets approved, and the guide to opt-in covers consent.
- A shared inbox. With Responseify the whole team answers from one number, each chat has an owner, and you can send an approved template to a tagged group of contacts as a broadcast. There is a free plan, and you can book a free demo to see it on your own use case.
To estimate what a month of messages costs on the API, use the WhatsApp cost calculator.
Read next
Frequently asked questions
How do I introduce my business on WhatsApp?
Say your name and business, give the reason you are writing (their enquiry, a referral or a call) and end with one small question. Keep it under four lines and do not attach files until they reply.
What is a good short business introduction message?
"Hi {name}, {your name} here from {business name}. We help {type of customer} with {what you do}. Would you like our price list?" It names you, says what you do and asks one question.
Can I send an introduction message to people who do not know me?
Avoid it. WhatsApp expects businesses to message people who have agreed to hear from them. Messages to strangers are often reported, which can restrict your number.
How do I set an automatic introduction for new chats?
In the WhatsApp Business app, set a greeting message under Business tools. For ideas, see our welcome message examples. On the API, a platform can send the first reply and assign the chat to a teammate.
Last updated 13 November 2026 by the Responseify team.
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