Where the DM becomes the order.
Indian retail runs on WhatsApp. Customers ask for the price, want a photo, negotiate a little, then pay. Responseify keeps all of it in one inbox — with product photos, payment links, order updates and repeat-purchase campaigns attached to the same conversation.
No credit card required · Free forever plan
From enquiry to repeat customer
Every "price kya hai?" in one inbox
- WhatsApp enquiries and Click-to-WhatsApp ads from Instagram and Facebook land in a single shared inbox.
- Click-to-WhatsApp ads open a chat with the product already in context.
- Website enquiry forms and store QR codes route to the same team.
- Every enquiry becomes a contact with its own history, not a message you scroll back for.
See what actually turns retail and e-commerce enquiries into revenue
- See which channels and campaigns produce enquiries that actually close, and put your budget there.
- Track response times per agent, so a slow reply is something you can fix rather than guess at.
- Find the stage where enquiries stall and fix that one step instead of chasing everything.
- Measure broadcast reach and replies to sharpen the next campaign.
Everything included, whatever you sell
The same platform underneath every industry — you just switch on the parts that fit how you work.
Shared team inbox
Every enquiry, whatever the source, in one queue — with the whole team on one WhatsApp number.
AI Auto-Reply
Answers the repetitive questions in seconds, day or night, then hands over to a human.
Automations
When this happens, do that — reply, tag, route, remind. Set once, runs on every conversation.
Sales pipelines
Track every enquiry through your own stages, so nothing sits untouched for a week.
Broadcasts
Send to a segment, not your whole list — by tag, stage or custom field.
Analytics
Conversion, time-to-close and drop-off by stage, plus response times per agent.
Transparent per-message rates
Meta’s category rates shown up front and billed from your wallet — no hidden markup.
Reliable delivery
Failed sends retry automatically instead of silently disappearing from a campaign.
Security & access control
Roles, audit logging, encryption at rest and full data export — your customer data stays yours.
Automations retailers switch on first
Each one is a rule you switch on once — it then runs on every conversation without anyone remembering.
A customer asks for a price
AI replies with price, sizes and availability in seconds
An order is confirmed
Send confirmation, then dispatch and delivery updates automatically
A customer has not ordered in 90 days
Send a win-back offer to that segment only
A payment link goes unpaid for 24 hours
Send one polite reminder, then stop
Questions retail and e-commerce teams ask
Does replying to customers cost me money?
No. When a customer messages you first, the service conversation is free. You only pay Meta's per-message rate on template messages you initiate, and those rates are shown on every plan card.
Can I take payments inside WhatsApp?
You can send a payment link in the conversation and mark the deal paid when it clears, so the order and the payment stay attached to the same customer record.
Will festival broadcasts get my number blocked?
Broadcasts use Meta-approved templates and go to segments rather than your whole list. Sending relevant messages to smaller, targeted groups is what keeps your quality rating high.
More in Retail & e-commerce
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