30 WhatsApp welcome message examples that get replies

The first message sets the tone for the whole conversation. If it reads like a form letter, people reply with one word or not at all. If it reads like a person who is glad to help, they tell you what they need.

What is a WhatsApp welcome message?

A WhatsApp welcome message (also called a greeting message) is the first reply a customer receives after they write to your business number. It can be sent by a person or automatically. Its job is to confirm you got the message and to move the chat forward with one easy question.

Welcome message, away message and quick reply: what is the difference?

You can set the first two in the WhatsApp Business app. On the official WhatsApp Business API, which Responseify uses, you build them as automations so they work for a whole team.

How long should a welcome message be?

The 30 examples in this guide are short on purpose: 20 words on average, with the shortest at 14 words:

That is the target: a message a person can read in about five seconds on a phone. (This is the length of our own examples, not a survey of other businesses.)

The three-part welcome message

30 welcome message examples to copy

Replace the words in [brackets] with your details. Each one names the business, shows you are listening and ends with one easy answer.

Shops and D2C brands

1. Browsing shopper

Hi, this is [Brand]. Thanks for reaching out! Are you looking for something specific or would you like our bestsellers?

2. Order question

Hi, this is [Brand]. Happy to help with your order. Please share your order number and we will check it.

3. Gifting

Hello from [Brand]! Looking for a gift? Tell us the occasion and your budget and we will suggest three options.

4. Wholesale or bulk

Hi, this is [Brand]. For bulk orders, tell us the product, quantity and city and we will send a quote.

Service businesses

5. Repairs, salons, agencies

Hello from [Business]. Happy to help! What service do you need, and when would suit you?

6. Salon or spa booking

Hi, this is [Salon]. Want to book? Send the service you like and a day and time that suits you.

7. Home services

Hello from [Business]. Tell us what needs fixing and your area, and we will share the visit charge and a time slot.

8. Freelancer or agency

Hi, this is [Name] from [Agency]. Thanks for getting in touch! What are you looking to build, and by when?

Real estate

9. New enquiry

Namaste, this is [Agency]. Thanks for your interest in [project]. Would you like the floor plan and price, or a site visit this week?

10. Rental

Hi, this is [Agency]. Looking to rent? Share your preferred area, budget and move-in date and we will send matching homes.

11. Builder or developer

Hello, this is [Builder]. Thanks for asking about [project]. Reply 1 for pricing, 2 for a site visit, 3 to talk to a sales manager.

12. Resale

Hi, this is [Agency]. Are you buying or selling? Tell us the locality and your budget and we will take it from there.

Clinics and healthcare

13. General clinic

Hello, this is [Clinic]. How can we help? Reply 1 to book an appointment, 2 for timings or 3 to speak to our front desk.

14. Dental clinic

Hi, this is [Dental Clinic]. Want to book a check-up? Send your preferred day and time and we will confirm.

15. Diagnostics

Hello, this is [Lab]. For home sample collection, send your area and the tests you need and we will confirm a slot.

Coaching and education

16. Coaching institute

Hi, this is [Institute]. Thanks for your interest in [course]. Would you like the fee structure or a free demo class?

17. School admissions

Hello, this is [School]. Admissions are open for [classes]. Which class are you looking for, and shall we book a campus visit?

18. Study abroad

Hi, this is [Consultancy]. Thanks for your interest! Which country and course are you considering, and when do you plan to apply?

19. Online course

Hello from [Academy]. Thanks for asking about [course]. Would you like the syllabus or a short call with a mentor?

Restaurants, travel and events

20. Restaurant

Hi, this is [Restaurant]. Want to order or reserve a table? Reply 1 for order, 2 for table booking.

21. Travel agency

Hello from [Agency]! Where would you like to go? Share your destination, dates and number of travellers.

22. Event or wedding services

Hi, this is [Business]. Congratulations on the upcoming event! Tell us the date, city and approximate guest count.

Professional services and B2B

23. Accountant or CA

Hello, this is [Firm]. Thanks for reaching out. What do you need help with: GST, income tax, accounts or something else?

24. Software or SaaS

Hi, this is [Company]. Thanks for your interest in [product]. Would you like a quick demo, or the pricing sheet first?

25. Insurance or finance

Hello, this is [Firm]. We can help you compare options. Tell us what you want to cover and your age group.

Campaign and ad entry

26. Click-to-WhatsApp ad

Hi! Thanks for clicking our ad for [offer]. Reply YES to get the details, or tell us what you are looking for.

27. QR code at the shop

Welcome to [Shop]! Thanks for scanning. Reply with what you are looking for and we will help right away.

28. Website chat button

Hi, this is [Business]. We saw you visited [page]. What would you like to know?

Hinglish and Hindi

29. Hinglish

Namaste! [Business] mein aapka swagat hai. Aap kya dhundh rahe hain? Hum abhi madad karenge.

30. Hindi

नमस्ते! [Business] में आपका स्वागत है। बताइए, हम आपकी क्या मदद कर सकते हैं?

What to leave out

Leave out anything that makes the customer read more before they can answer. In practice, that means four things:

• A long list of everything you sell. Ask a question instead.
• A discount before you know what they want. It trains people to wait for offers.
• Jargon and capital letters. Write the way you would speak to a customer in your shop.
• Promises you cannot keep, like "we reply in 1 minute".

Make it a menu when the options are clear

When most enquiries fall into three or four groups, offer a short menu so customers can tap instead of type. In Responseify you can start from a "Welcome menu" flow template and edit the options.

What to notice: three ready-made starting points, each editable on a canvas. Build a flow from a template.

Send it automatically, and still be human

Set the welcome message to go out the moment a new contact writes, then make sure a real person takes over quickly. A welcome that promises a reply "soon" and then goes quiet is worse than none.