WhatsApp away message: 25 examples to copy and how to set it up

Customers do not mind that you are closed. They mind silence. A clear away message turns "are they ignoring me?" into "they will reply at ten".

What a good away message includes

• That you are closed, in plain words.
• When you will answer, as a time, not "soon".
• What to do if it is urgent, such as a phone number or the word URGENT.
• A small reassurance, like "your message is saved".

25 away message examples to copy

Replace the words in [brackets] with your own details. Keep it to two or three short lines. Every example below can be pasted straight into your out-of-office reply.

General messages for any business

1. The simple closed message

Hi! Thanks for messaging [Business]. We are closed right now and open again at [10 AM]. Your message is saved and we will reply first thing.

2. With a clear reply time

Hello, this is [Business]. Our team is away until [Monday, 10 AM]. We reply to every message within [2 hours] of opening.

3. With an urgent route

Thanks for writing to [Business]. We are closed until [time]. If it is urgent, call [phone number] and we will pick up.

4. With a question that saves time later

Hi, [Business] is closed till [time]. While you wait, reply with your name and what you need, and we will have the answer ready when we open.

5. The weekend message

Thanks for your message! Our team is off on weekends. We are back on [Monday] at [10 AM] and will reply in the order messages arrived.

6. After-hours with self-service

We are closed now. You can find prices and common answers here: [link]. Anything else, we reply from [10 AM].

Shops and online stores

7. Online store closed

Thanks for messaging [Store]! Our support team is away until [10 AM]. Orders placed meanwhile are still received, and we reply to every question when we open.

8. Order status request

Hi! We are closed right now. Send your order number and we will check the status first thing at [10 AM]. You can also track it here: [link].

9. Dispatch cut-off

Thanks for your message. Orders confirmed before [4 PM] go out the same day. We are closed now and will reply from [10 AM].

10. Festival sale closed

Happy [festival] from [Store]! We are closed today and back on [date]. Orders placed meanwhile ship from [date].

Service businesses

11. Salon or spa

Hi, thanks for choosing [Salon]! We are closed now and open again at [11 AM]. To book a slot, reply with your preferred day and time and we will confirm in the morning.

12. Home services

Thanks for contacting [Business]. Our team is out for the day. For an emergency repair, call [number]. For everything else we reply from [9 AM].

13. Agency or consultancy

Hello, this is [Agency]. We are away until [Monday]. Share a short brief of what you need and the right person will reply with next steps.

Clinics and healthcare

14. Clinic closed

The clinic is closed. For emergencies please call [number] or visit the nearest hospital. Appointments can be booked from [9 AM] tomorrow.

15. Appointment request after hours

Thanks for contacting [Clinic]. Reception opens at [9 AM]. Send your name, preferred day and time, and we will confirm your appointment.

16. Pharmacy or diagnostics

We are closed now. Reports and bookings are handled from [8 AM]. For urgent medicines, call [number]. [!IMPORTANT] A clinic or any business with urgent cases should always give an emergency route in the message, not only opening hours.

Real estate

17. Property enquiry after hours

Thanks for your interest in [Project]! Our sales team is away and will reply from [10 AM]. Reply with your budget and preferred area so we can send the right options.

18. Site visit booking

Hello, [Builder] sales is closed now. To book a site visit, send your preferred day and time. We confirm every visit by [11 AM] the next day.

Education and coaching

19. Coaching institute

Thanks for messaging [Institute]. The office is closed till [10 AM]. Share the class or exam you are interested in and we will send batch timings and fees.

20. Admissions

Hello! Admissions open again at [9 AM]. Send the student's class and city, and our counsellor will call you at a convenient time.

Travel and restaurants

21. Travel agency

Thanks for contacting [Agency]! We are offline until [10 AM]. Send your destination, dates and number of travellers and we will reply with options.

22. Restaurant

Hi! [Restaurant] is closed right now and opens at [12 PM]. To reserve a table, send the date, time and number of guests.

Holidays and long breaks

23. Diwali or other festival break

Wishing you a happy [festival]! We are off until [date]. Messages sent meanwhile will be answered from [date].

24. Long vacation

Thank you for writing. Our team is on a break from [date] to [date]. For anything urgent, contact [name] at [number]. We reply to everything else on [date].

Hinglish and Hindi

25. Hinglish

Namaste! [Business] abhi band hai aur [subah 10 baje] khulega. Aapka message save hai, hum sabse pehle reply karenge. Write the message in the language your customers use. If your customers mix Hindi and English in chat, a Hinglish away message feels friendlier than formal English.

Set it up so it sends only at the right time

The most common mistake is a wrong timezone. A message that says "we are closed" at noon makes you look careless.

What to notice: each day has its own hours, and days that are off show as Closed. Step-by-step guide.

Do not forget the 24-hour window

An away message is a free-form reply, so it works inside the 24-hour window after a customer writes. That is exactly when it is needed. If a customer writes again later, a new window opens. For more on the rule, see the 24-hour window explained.