Troubleshooting

Teammate cannot join or see a feature

Fix invitation problems (link used or expired, no seat available) and understand why a teammate may not see a page.

  • 1 min read
  • beginner
  • Checked 5 October 2026

The invitation does not work

  1. Open Settings (1) and Team members (2). Check that you can see the Invite member button (3). Only an Owner or an Admin can invite.

    The Team members page with Settings, Team members and Invite member marked 1, 2 and 3

  2. Create a fresh link. Each link works once, and expires after the days you chose. If your teammate sees "already used" or "expired", generate a new one.

    The Invite a teammate window with Role, Link valid for and Generate link marked 1, 2 and 3

  3. Copy the new link and send it. Responseify does not email it for you.

    The Invite created window showing the link and the Copy button marked 1 and 2

"Team limit reached"

Your plan includes a fixed number of seats, and invitations that have not been accepted yet use a seat. Revoke unused invitations, remove a member, or upgrade. See Limit reached.

A teammate cannot see or do something

What each person sees depends on their role (Admin, Agent or Viewer). Check it under Team members, and change it if needed. See Invite a teammate and choose their role and Change a teammate's role.

Frequently asked questions

My teammate signed up on their own. Are they in my account?

No. They must open your invitation link and click Accept invitation to join your account.

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