Troubleshooting
Something not working? Start here.
Messaging problems (3)
- WhatsApp disconnected or quality droppedReconnect a number whose Meta credentials stopped working, and understand the High, Medium and Low quality labels.
- Why broadcast messages failed to deliverFind out which contacts a broadcast did not reach and why: opt-outs, templates that are not approved, and numbers not on WhatsApp.
- I cannot send a reply to a customerWhy the message box may not let you send, and what to do: the 24-hour window, templates and connection checks.
Billing problems (2)
- Paid but plan did not upgradeHow to check that your upgrade and invoice went through, and what to do if a payment succeeded but nothing changed.
- AI replies stopped or wallet is lowCheck your wallet and AI message credits, and top up so AI Auto-Reply and add-ons keep working.
Access problems (3)
- I cannot sign in, or I forgot my passwordReset your password by email, fix common sign-in problems, and what to do if you lose your two-factor device.
- What to do at your plan limitFind which limit you reached (team seats, WhatsApp numbers, contacts, flows or automations), see your usage, and fix it by freeing space or upgrading.
- Teammate cannot join or see a featureFix invitation problems (link used or expired, no seat available) and understand why a teammate may not see a page.