Troubleshooting
Paid but plan did not upgrade
How to check that your upgrade and invoice went through, and what to do if a payment succeeded but nothing changed.
- 1 min read
- beginner
- Checked 5 October 2026
Check these first
-
Open Settings → Billing. The Current Plan card (3) shows your plan, its status and when the period ends. Refresh the page once. Updates can take a few moments after payment.
The Current Plan card with Cancel subscription visible, marked 3 and 4 -
Scroll to Invoices (3). A successful payment creates a Paid invoice. If you see it, the payment worked.
The Invoices list with a paid invoice and Download GST Invoice marked 3 and 4 -
Check the payment choice you used. Auto-renew needs a card that can be set up for repeat payments, and many Indian cards cannot. Pay once works with more cards.
The billing cycle and payment choices on the Billing page, with Pay once marked 4
If you were charged but see no change
- Wait a few minutes and refresh Billing.
- If there is still no new plan and no invoice, contact support from the Support page in the app and include the time of payment and the last four digits of the card.
Frequently asked questions
Where is my invoice?
Under Billing → Invoices. See Download GST invoices.
Can I get a refund?
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