Billing and plans
Refunds, credit notes and wallet credit
What happens to your money when you cancel, change plans or are refunded, and where the credit note appears.
- 1 min read
- beginner
- Checked 5 October 2026
Steps
-
Open Settings (1) and Billing (2).
The Billing and Subscription page with Settings, Billing and the page title marked 1, 2 and 3 -
Scroll to Invoices (3). When an invoice has been refunded, a credit note line appears under it showing the credit note number, the date and the refunded amount, with its own Download link.
The Invoices list marked 3, where credit notes appear under their invoice, and Download GST Invoice marked 4 -
When you upgrade in the middle of a paid period, the unused value of the old plan is credited to your wallet immediately instead of being refunded to your card. You see it under Recent Transactions (3).
The wallet and Recent Transactions section marked 3 -
Cancelling stops future charges. You keep access until the end of the period you already paid for. See Cancel your subscription.
Frequently asked questions
What is wallet credit used for?
Add-ons and AI usage. See Top up your wallet.
Does a credit note replace my invoice?
No. The original invoice stays, and the credit note records the refund against it.
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