Billing and plans

Cancel or downgrade your plan

How cancelling works (you keep access until the period ends), what is kept, and how to switch to a lower plan.

  • 1 min read
  • beginner
  • Checked 5 October 2026

Before you start

  • You are the Owner or an Admin

Cancel your subscription

  1. Click Settings (1), then Billing (2). On your current plan's card click Cancel subscription (4).

    The Billing page with Settings, Billing, Current Plan and Cancel subscription marked 1 to 4

  2. A window asks Cancel your plan? It tells you the date you keep full access until, and lists what is kept (1): Nothing is deleted. Your contacts, conversations, broadcasts and flows stay exactly as they are. Anything over the Free plan's limits, such as extra team members and WhatsApp numbers, is paused, not removed, and comes back if you resubscribe. You will not be charged again.

  3. Optionally tell us why you are leaving, then click Cancel at period end (2). Changed your mind? Click Keep my plan (3).

    The cancel window with the reassurance, Cancel at period end and Keep my plan marked 1 to 3

Move to a smaller plan

Plans below your current one show a note instead of an upgrade button: To switch to a smaller plan, cancel your current plan (you keep full access until the period ends), then subscribe to the smaller plan once it is available.

The note on a smaller plan card explaining how to switch, marked 3

Frequently asked questions

Do I lose my data if I cancel?

No. Nothing is deleted. Only features and capacity above Free's limits are paused.

Will I get money back?

Cancelling stops future charges. Refunds follow our Refund Policy. See Refunds and credit notes.

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