Billing and plans

Top up your wallet and read your transactions

Add credits for AI replies and add-ons, see your balance, and understand what the wallet pays for.

  • 1 min read
  • beginner
  • Checked 5 October 2026

What the wallet is for

The wallet holds prepaid credits for AI Auto-Reply overage and add-ons. It is not used for WhatsApp messages. Meta bills those directly to your own WhatsApp Business account, with no markup from Responseify.

Steps

  1. Click Settings (1), then Billing (2). The Wallet Balance card (3) shows your balance, the total you have topped up and the total spent. Click Add Credits (4).

    The Wallet Balance card with Settings, Billing, Wallet Balance and Add Credits marked 1 to 4

  2. In the Top-Up Wallet window choose an amount (₹100, ₹500, ₹1,000 or ₹5,000) or type a Custom Amount (2). The minimum is ₹100, and prices exclude 18% GST. Pay with Razorpay.

    The Top-Up Wallet window with the minimum noted at 1 and Custom Amount marked 2

  3. Scroll to Recent Transactions (3) to see every top-up and every charge, with its date and amount.

    Recent Transactions marked 3

Frequently asked questions

What can I spend the wallet on?

Add-ons such as AI message packs and extra team seats. See Buy AI credits and extra team seats.

What happens if the wallet runs out?

Add-ons that are charged monthly from the wallet need balance to renew. Keep it topped up, and check the Add-ons page for details.

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