Troubleshooting

AI replies stopped or wallet is low

Check your wallet and AI message credits, and top up so AI Auto-Reply and add-ons keep working.

  • 1 min read
  • beginner
  • Checked 5 October 2026

Check these

  1. Wallet. Open Settings → Billing. The Wallet Balance card (3) shows your balance. Click Add Credits (4) to top up. See Top up your wallet.

    The Wallet Balance card with Add Credits marked 4

  2. AI message credits. Open Add-ons (2). Each AI pack shows how many messages are left. If it says you are out of AI message credits, buy a pack (3) to switch AI Auto-Reply back on. Credits stack, and you can buy again any time.

    The Add-ons page with the 1,000 message pack and Extra Agent marked 3 and 4

  3. AI settings. On the AI Auto-Reply page, the AI engine section (2) links to the Add-ons page (3).

    The AI engine section with the Settings Add-ons link marked 2 and 3

Frequently asked questions

Do WhatsApp messages use my wallet?

No. Meta bills WhatsApp messages directly to your own WhatsApp Business account. The wallet is for add-ons and AI usage.

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