Troubleshooting

I cannot sign in, or I forgot my password

Reset your password by email, fix common sign-in problems, and what to do if you lose your two-factor device.

  • 1 min read
  • beginner
  • Checked 5 October 2026

Forgot your password

  1. Go to the sign-in page. Click Forgot password? (2) next to the password box.

    The sign-in page with the email box, Forgot password link and Sign in button marked 1, 2 and 3

  2. On Reset your password, type your email (1) and click Send reset link (2). We email you a link to choose a new password.

    The Reset your password page with the email box and Send reset link marked 1 and 2

  3. Open the email, click the link and set a new password. Then sign in.

If it still does not work

  • Wrong email. Use the email you signed up with. If you signed up with Google, use Continue with Google instead of a password.
  • Two-factor code. If you turned on 2FA, sign-in asks for a 6-digit code from your authenticator app. If you lost your phone, use one of your recovery codes. See Turn on two-factor authentication.
  • Changing your password later. Once signed in, you can change it under Settings → Login & security.
The Password card under Login and security, with Current password, New password and Update password marked 3 to 5

Frequently asked questions

The reset link says it has expired.

Request a new one from Forgot password?. Use the newest email.

I do not remember which email I used.

Try your work and personal addresses. If you still cannot find it, contact support from the website.

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