Inbox and team

Invite a teammate and choose their role

Q: Can I change someone's role later?

Yes. On Team members , use the role list next to their name.

Add a colleague to your Responseify account in under two minutes, and decide exactly what they can see and do.

2 min read
beginner
Checked 5 October 2026

Before you start

You are the Owner or an Admin of the account (only they can invite people)
You know which role your teammate needs (see the table below)
Your plan has a free seat. Pending invitations count towards the seat limit.

Steps

Click Settings in the left sidebar (1), choose Team members in the Settings menu (2), then click Invite member at the top right (3).

The full Settings screen on the Team members page, with the Settings sidebar icon, the Team members menu item and the Invite member button marked 1, 2 and 3
Pick the Role, choose how long the link stays valid, and add a label so you remember who the link is for. Then click Generate link.

The Team members page with the Invite a teammate window open: Role, Link valid for and Generate link marked 1, 2 and 3
Not sure which role to choose? Open the Role list. Every role is explained in the table further down this page.

The Invite a teammate window with the Role list open, showing Admin, Agent and Viewer
Copy the link and send it to your teammate on WhatsApp, Slack or anywhere else. Responseify does not send an email for you.

The Invite created window showing the invite link and the Copy button, marked 1 and 2

Important

This is the only time you can see the full link. If you close the window, revoke the invitation and create a new one.
Your teammate opens the link, signs in (or signs up), and clicks Accept invitation. They appear in your Team members list straight away.

What each role can do

Role	Inbox and contacts	Broadcasts, automations, flows	Settings, billing, team
Viewer	Read only	Read only	No access
Agent	Reply, add notes, edit contacts	Use them	No access
Admin	Everything an agent can do	Create and edit	Manage settings and team (not delete the account)
Owner	Everything	Everything	Everything, including billing and deleting the account

Frequently asked questions

Why does it say my team limit is reached?

Your plan includes a fixed number of seats, and invitations that have not been accepted yet use a seat. Revoke unused invitations, remove a member, or upgrade your plan.

Can I change someone's role later?

Yes. On Team members, use the role list next to their name.

The invite link says "already used" or "expired"

Each link works once and expires after the number of days you chose. Create a new one.

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