Inbox and team
Reply to customers together and decide who can do what.
Using the inbox (3)
- Use the inbox to reply to chatsA tour of the Inbox: the conversation list, filters, replying, and the contact panel with everything you know about the customer.
- Status, priority and private notesMark conversations open, pending or resolved, flag urgent ones, and write notes only your team can see.
- Save time with quick repliesSave answers you type again and again, then insert them into any conversation by typing a slash.
Team and roles (2)
- Invite a teammate and choose their roleAdd a colleague to your Responseify account in under two minutes, and decide exactly what they can see and do.
- Change a teammate's role or remove themPromote, demote or remove someone from your account, and what happens to their conversations.
Automatic assignment (3)
- Automatic assignment routing rulesCreate routing rules so each new conversation is assigned to the right person or team without anyone doing it by hand.
- Route chats to teammates by skillTag teammates with skills such as Hindi, Sales or Billing so routing sends each conversation to someone who can help.
- Business hours and out-of-office messagesTell customers when you are available, and send an automatic reply when you are closed.