Using the inbox

• Use the inbox to reply to chatsA tour of the Inbox: the conversation list, filters, replying, and the contact panel with everything you know about the customer.
• Status, priority and private notesMark conversations open, pending or resolved, flag urgent ones, and write notes only your team can see.
• Save time with quick repliesSave answers you type again and again, then insert them into any conversation by typing a slash.