Inbox and team

Business hours and out-of-office messages

Tell customers when you are available, and send an automatic reply when you are closed.

  • 1 min read
  • beginner
  • Checked 5 October 2026

Steps

  1. Click Settings in the sidebar (1), then Business hours in the Settings menu (2). First check the Timezone (3), and change it to yours if needed, for example Asia/Kolkata.

    The Business Hours page with Settings and Business hours marked 1 and 2 and the Timezone marked 3

  2. Under Weekly Schedule switch each day on or off and set its opening and closing time (3). Days that are off show Closed. If you answer all day, switch on Open 24 Hours instead.

    The weekly schedule with opening and closing times marked 3

  3. Switch on Out-of-Office Auto-Reply and write the message customers receive outside these hours. Then click Save Business Hours (3).

    The Save Business Hours button marked 3 below the Out-of-Office Auto-Reply switch
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