Order confirmation and delivery messages

Seven order messages for WhatsApp in English and Hinglish: order confirmation, COD confirmation, shipped with tracking, out for delivery, delivered, delay and return.

  1. 1

    Order placed

    Hi {name}, thank you for your order! Order {order number} for {items} (₹{amount}) is confirmed. We will message you when it ships.

    Send on WhatsApp

    Hinglish: Hi {name} ji, order ke liye dhanyavad! {items} ka order {order number} (₹{amount}) confirm ho gaya hai. Ship hote hi hum aapko message karenge.

  2. 2

    Confirming a cash-on-delivery order

    Hello {name}, we received your COD order {order number} for ₹{amount}. Please reply YES to confirm so that we can ship it today.

    Send on WhatsApp

    Hinglish: Namaste {name} ji, aapka COD order {order number} (₹{amount}) hume mil gaya hai. Kripya YES likhkar confirm kijiye taaki hum aaj hi ship kar dein.

  3. 3

    Order shipped

    Good news, {name}! Order {order number} has shipped with {courier}. Track it here: {tracking link}. Expected delivery: {date}.

    Send on WhatsApp

    Hinglish: Khushkhabri {name} ji! Order {order number} {courier} se ship ho gaya hai. Yahan track kijiye: {tracking link}. Delivery ki umeed: {date}.

  4. 4

    Out for delivery

    Hi {name}, your order {order number} is out for delivery today. Please keep ₹{amount} ready if it is COD, and keep your phone reachable.

    Send on WhatsApp

    Hinglish: Hi {name} ji, aapka order {order number} aaj delivery ke liye nikal chuka hai. COD ho toh ₹{amount} taiyaar rakhiye aur phone chalu rakhiye.

  5. 5

    Delivered

    Your order {order number} has been delivered. We hope you like it, {name}! If anything is not right, reply here within {days} days and we will fix it.

    Send on WhatsApp

    Hinglish: Aapka order {order number} deliver ho gaya hai. Umeed hai aapko pasand aayega {name} ji! Kuch theek na ho toh {days} din ke andar yahin reply kijiye, hum theek kar denge.

  6. 6

    A delay

    Hello {name}, we are sorry: order {order number} is delayed because of {reason}. The new delivery date is {date}. If you would rather cancel, reply CANCEL and we will refund you.

    Send on WhatsApp

    Hinglish: Namaste {name} ji, maaf kijiye: {reason} ki wajah se order {order number} mein deri ho rahi hai. Nayi delivery date {date} hai. Cancel karna chahein toh CANCEL likhiye, hum refund kar denge.

  7. 7

    Return or refund update

    Hi {name}, we have received your return for order {order number}. The refund of ₹{amount} will reach your {payment method} in {days} working days.

    Send on WhatsApp

    Hinglish: Hi {name} ji, order {order number} ka return hume mil gaya hai. ₹{amount} ka refund {days} working days mein aapke {payment method} mein aa jayega.

Fill in the {curly bracket} parts with your own details before you send.

Why order updates belong on WhatsApp

"Where is my order?" is the most common message an online seller receives. An update sent before the customer asks saves a support chat and makes a repeat order more likely.

The five updates worth sending

UpdateWhenMust include
ConfirmationAt onceOrder number, items, amount
ShippedWhen the courier collectsCourier, tracking link, expected date
Out for deliveryThat morningCOD amount, "keep your phone reachable"
DeliveredAfter deliveryHow to report a problem
Delay or refundAs soon as you knowNew date or refund time

A COD confirmation ("reply YES") is worth adding if you sell cash on delivery: it filters out fake and mistaken orders before you pay for shipping.

Keep updates as updates

On the WhatsApp Business API, order updates fit the utility category when they are about a specific order the customer placed. Do not add offers or "you may also like" to them; mixed messages are treated as marketing. See WhatsApp for ecommerce order updates.

Sending order updates to many customers

Copying a message by hand works for a handful of chats a day. Past that, three things usually break: someone forgets to send it, two people reply to the same customer, and nobody knows which customer answered.

  • WhatsApp Business app. A broadcast list reaches up to 256 contacts at a time, and only people who have saved your number receive it. Good for a small, known customer list.
  • WhatsApp Business API. A message you start outside the 24-hour window must use a template that Meta has approved, and the customer must have agreed to hear from you. Our guide to template approval shows what gets approved, and the guide to opt-in covers consent.
  • A shared inbox. With Responseify the whole team answers from one number, each chat has an owner, and you can send an approved template to a tagged group of contacts as a broadcast. There is a free plan, and you can book a free demo to see it on your own use case.

To estimate what a month of messages costs on the API, use the WhatsApp cost calculator.

Read next

Frequently asked questions

What should an order confirmation message include?

The customer name, the order number, the items, the amount and what happens next, for example "we will message you when it ships".

How do I confirm a COD order on WhatsApp?

Send the order number and amount and ask the customer to reply YES before you ship. Orders that are not confirmed can be called or held, which reduces returns to origin.

Can order updates be sent automatically on WhatsApp?

Yes, through the WhatsApp Business API. Each update is an approved template that your store or a platform sends when the order status changes.

Last updated 13 November 2026 by the Responseify team.

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