Healthcare · Physiotherapy

WhatsApp CRM for Physiotherapy Clinics: Sessions are scheduled for weeks. Your reminders should be too.

Physiotherapy runs on repeat visits, and patients often stop coming once the pain eases. Responseify books the first appointment, sends a reminder before every session, and flags patients who have gone quiet mid-plan so your team can reach out at the right time. Everything stays in one shared inbox your whole team can see.

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MoveWell Physiotherapy

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EXAMPLE CONVERSATION

Do you have a slot tomorrow evening?

10:24

✨ AI

Yes, 6 PM and 7 PM are open with our therapist.

10:24

6 PM please

10:25

Confirmed ✓ Reminder tomorrow afternoon with the clinic pin.

10:26

Type a message

Example conversation. The business and the people in it are invented to show how a chat can flow, not a real customer.

Instant

answers on timings, fees and availability

automations on Growth for scheduling and follow-up

pipelines on Growth — one per treatment plan type

From first appointment to the last session

Direct message

Click-to-WhatsApp ad

Instagram · Facebook

Meta Lead Ad

Form sync

Website form

On your site

QR code

Store · print · board

Referral

Word of mouth

all open a chat in

One WhatsApp inbox

Your whole team, one number

Illustrative mockup with example figures, not customer results.

Answer the first message before the patient calls elsewhere

Click-to-WhatsApp ads and website enquiries land in one inbox.
Clinic QR codes let patients book without calling.
Every patient enquiry becomes a contact with history.
One number for the clinic, not the therapist's personal phone.

See what actually turns physiotherapy clinics enquiries into revenue

See which channels and campaigns produce enquiries that actually close, and put your budget there.
Track response times per agent, so a slow reply is something you can fix rather than guess at.
Find the stage where enquiries stall and fix that one step instead of chasing everything.
Measure broadcast reach and replies to sharpen the next campaign.

Lifecycle

Conversion

28%

Avg. time

3d 20h

Drop-off

12%

2,940

Enquiry

2,176

Qualified

1,499

Visit

823

Closed

Illustrative mockup with example figures, not customer results.

Everything included, whatever you sell

The same platform underneath every industry — you just switch on the parts that fit how you work.

Shared team inbox

Every enquiry, whatever the source, in one queue — with the whole team on one WhatsApp number.

AI Auto-Reply

Answers the repetitive questions in seconds, day or night, then hands over to a human.

Automations

When this happens, do that — reply, tag, route, remind. Set once, runs on every conversation.

Sales pipelines

Track every enquiry through your own stages, so nothing sits untouched for a week.

Broadcasts

Send to a segment, not your whole list — by tag, stage or custom field.

Analytics

Conversion, time-to-close and drop-off by stage, plus response times per agent.

Transparent per-message rates

Meta’s category rates shown up front, billed directly by Meta to your own account — no hidden markup, no platform fee.

Reliable delivery

Failed sends retry automatically instead of silently disappearing from a campaign.

Security & access control

Roles inside your account, audit logging on Business and above, and data export on Growth and above.

Automations physiotherapy clinics switch on first

Each one is a rule you switch on once — it then runs on every conversation without anyone remembering.

WhatsApp automations for physiotherapy clinics
When this happens	Responseify does this
A patient asks for an appointment	Offer available slots and confirm the booking in chat
A session is tomorrow	Send a reminder with the time, therapist and clinic location
A patient has not booked for 14 days mid-plan	Send a polite nudge to book the next session
A plan is completed	Ask for feedback and offer a review visit

Want these set up with you? Book a free demo or see how automations work.

Questions physiotherapy clinics teams ask

Can I track a patient across many sessions?

Use a pipeline with a stage per phase of the plan, so you can see at a glance which patients have stalled and nudge exactly those.

Can several therapists share one number?

Yes. Routing sends each enquiry to the right therapist, and each has their own login inside the shared inbox.

Is patient data handled safely?

Conversations run on the official WhatsApp Business API, access is controlled by team role, and Growth and above add data export, and Business and above add audit logging. Keep clinical records in your practice system; use Responseify for scheduling and communication.

Can I see who has gone quiet?

Yes. Tags and pipeline stages show which patients are mid-plan, and an automation can message anyone who has not booked within the gap you set.

Do I need the WhatsApp Business API to use Responseify for physiotherapy clinics?

Yes. Responseify connects your business number to the WhatsApp Business API through Meta, which is what lets several people reply from one number and lets you send approved template messages. You connect the number yourself during setup, and the Help Center walks through each step.

Can my whole team reply from one WhatsApp number?

Yes. Every chat arrives in a shared inbox, is assigned to one teammate, and keeps its full history when it is reassigned. How many teammates are included depends on the plan; the pricing page lists it.

Is there a free plan?

Yes. The Free plan does not expire and needs no credit card. Paid plans add more teammates, AI Auto-Reply and higher limits. See the pricing page for what each plan includes.

What does it cost to send WhatsApp messages?

Meta charges for messages by category and bills your own WhatsApp Business account. Responseify adds no markup. Use the WhatsApp cost calculator to estimate a month of messages.