Healthcare · Diagnostics

WhatsApp CRM for Diagnostic Labs: Test enquiries, collection slots and report updates in one inbox.

Patients call to ask the price of a test, whether fasting is needed, and whether the report is ready. Responseify answers these on WhatsApp automatically, captures home-collection requests with address and slot, and lets your team deal with the people standing at the counter. Every patient keeps one conversation history.

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Lifeline Diagnostics

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EXAMPLE CONVERSATION

Do I need to fast for the thyroid test?

10:24

✨ AI

Please check the test guide we have sent. Would you like a collection slot?

10:24

Home collection tomorrow morning

10:25

Noted. Please share your address and we will confirm the slot ✓

10:26

Type a message

Example conversation. The business and the people in it are invented to show how a chat can flow, not a real customer.

Instant

answers on timings, tests and prices

WhatsApp numbers on Business for multi-branch

Unlimited

contacts on every plan; on Free, up to 100 until a WhatsApp number is connected

From test enquiry to report and the next checkup

Direct message

Click-to-WhatsApp ad

Instagram · Facebook

Meta Lead Ad

Form sync

Website form

On your site

QR code

Store · print · board

Referral

Word of mouth

all open a chat in

One WhatsApp inbox

Your whole team, one number

Illustrative mockup with example figures, not customer results.

Move routine calls to WhatsApp

Enquiries from ads, website and QR codes in one inbox.
Tag by test or department automatically.
One number per branch, or one for the whole network.
Full patient conversation history retained.

See what actually turns diagnostic labs enquiries into revenue

See which channels and campaigns produce enquiries that actually close, and put your budget there.
Track response times per agent, so a slow reply is something you can fix rather than guess at.
Find the stage where enquiries stall and fix that one step instead of chasing everything.
Measure broadcast reach and replies to sharpen the next campaign.

Lifecycle

Conversion

28%

Avg. time

3d 20h

Drop-off

12%

2,940

Enquiry

2,176

Qualified

1,499

Visit

823

Closed

Illustrative mockup with example figures, not customer results.

Everything included, whatever you sell

The same platform underneath every industry — you just switch on the parts that fit how you work.

Shared team inbox

Every enquiry, whatever the source, in one queue — with the whole team on one WhatsApp number.

AI Auto-Reply

Answers the repetitive questions in seconds, day or night, then hands over to a human.

Automations

When this happens, do that — reply, tag, route, remind. Set once, runs on every conversation.

Sales pipelines

Track every enquiry through your own stages, so nothing sits untouched for a week.

Broadcasts

Send to a segment, not your whole list — by tag, stage or custom field.

Analytics

Conversion, time-to-close and drop-off by stage, plus response times per agent.

Transparent per-message rates

Meta’s category rates shown up front, billed directly by Meta to your own account — no hidden markup, no platform fee.

Reliable delivery

Failed sends retry automatically instead of silently disappearing from a campaign.

Security & access control

Roles inside your account, audit logging on Business and above, and data export on Growth and above.

Automations diagnostic labs switch on first

Each one is a rule you switch on once — it then runs on every conversation without anyone remembering.

WhatsApp automations for diagnostic labs
When this happens	Responseify does this
A patient asks about a test	Send price, fasting requirements and available slots
A home collection is requested	Capture the address and slot, then confirm in chat
A sample is collected	Confirm and tell the patient when the report will be ready
A year since the last checkup	Send an annual health-checkup reminder

Want these set up with you? Book a free demo or see how automations work.

Questions diagnostic labs teams ask

Can I run multiple branches on one account?

Yes. Business includes 10 WhatsApp numbers, so each branch can have its own, or you can run one number and route by branch tag.

Can I notify patients when reports are ready?

Yes, as a utility template triggered by your process, which removes most of the "is my report ready" calls.

Should I put medical reports in WhatsApp?

We would keep clinical records in your lab or practice system and use WhatsApp for notification and scheduling. Responseify is built for the conversation, not as a medical record store.

Is patient data handled safely?

Conversations run on the official WhatsApp Business API, access is controlled by team role, and Growth and above add data export, and Business and above add audit logging. Keep clinical records in your lab system; use Responseify for scheduling and communication.

Do I need the WhatsApp Business API to use Responseify for diagnostic labs?

Yes. Responseify connects your business number to the WhatsApp Business API through Meta, which is what lets several people reply from one number and lets you send approved template messages. You connect the number yourself during setup, and the Help Center walks through each step.

Can my whole team reply from one WhatsApp number?

Yes. Every chat arrives in a shared inbox, is assigned to one teammate, and keeps its full history when it is reassigned. How many teammates are included depends on the plan; the pricing page lists it.

Is there a free plan?

Yes. The Free plan does not expire and needs no credit card. Paid plans add more teammates, AI Auto-Reply and higher limits. See the pricing page for what each plan includes.

What does it cost to send WhatsApp messages?

Meta charges for messages by category and bills your own WhatsApp Business account. Responseify adds no markup. Use the WhatsApp cost calculator to estimate a month of messages.