WhatsApp quick reply message samples
Eight quick reply samples for WhatsApp Business in English and Hinglish: greeting, location, timings, price request, payment details and a handover line.
- 1
First hello to a new chat
Hello {name}, thank you for writing to {business name}. How can we help you today?
Hinglish: Namaste {name} ji, {business name} ko message karne ke liye dhanyavad. Hum aapki kaise madad kar sakte hain?
- 2
Where are you located
We are at {address}. Map: {map link}. Landmark: {landmark}. Parking is available {parking details}.
Hinglish: Hum {address} par hain. Map: {map link}. Landmark: {landmark}. Parking {parking details}.
- 3
What are your timings
We are open {days} from {opening time} to {closing time}. On {closed day} we are closed.
Hinglish: Hum {days} ko {opening time} se {closing time} tak khule rehte hain. {closed day} ko band rehte hain.
- 4
Someone asks for price
Thank you for asking. The price depends on {what it depends on}. Could you tell me {detail 1} and {detail 2}? I will send you an exact quote.
Hinglish: Poochne ke liye dhanyavad. Price {what it depends on} par depend karta hai. Kya aap {detail 1} aur {detail 2} bata sakte hain? Main sahi quote bhej dunga.
- 5
Sharing payment details
You can pay by UPI to {UPI ID} or by bank transfer to {account details}. Please send a screenshot once done so we can confirm.
Hinglish: Aap {UPI ID} par UPI se ya {account details} mein bank transfer se payment kar sakte hain. Hone ke baad screenshot bhej dijiye, hum confirm kar denge.
- 6
Asking for a minute
Thank you, {name}. Please give us a few minutes while we check this. We will reply here shortly.
Hinglish: Dhanyavad {name} ji. Hum yeh check kar rahe hain, kripya thoda ruk jaiye. Jaldi hi yahin reply karenge.
- 7
Passing the chat to a colleague
I am handing this chat to {colleague role}, who handles {topic}. You do not need to repeat anything. They will write to you shortly.
Hinglish: Main yeh chat {colleague role} ko de raha hoon, jo {topic} dekhte hain. Aapko kuch dobara batane ki zaroorat nahi. Woh jaldi aapko likhenge.
- 8
Closing a finished chat
Glad we could help, {name}. If you need anything else, write to us here anytime. Have a good day!
Hinglish: Khushi hui madad karke, {name} ji. Aur kuch chahiye ho toh yahin kabhi bhi likhiye. Aapka din shubh ho!
Fill in the {curly bracket} parts with your own details before you send.
What a quick reply is
A quick reply is a saved message you insert into a chat by typing a shortcut. The free WhatsApp Business app has this built in: you save the text once, give it a shortcut, and type the shortcut character followed by the keyword in any chat to pick it. It is the simplest way to stop retyping the same location, timings and payment details fifty times a week.
Which replies to save first
Look at your last fifty chats and count the questions that repeat. For most businesses the first eight are the same.
| Quick reply | Suggested shortcut | Why it earns its place |
|---|---|---|
| Greeting | /hello | Every new chat starts with it |
| Location | /where | Asked more than anything else |
| Timings | /time | Saves a call |
| Price request | /price | Turns a bare "price?" into a qualified lead |
| Payment details | /pay | Avoids mistakes in account numbers |
| Wait a moment | /wait | Keeps the customer from leaving |
| Handover | /handover | Makes a transfer feel smooth |
| Closing | /thanks | Ends the chat politely |
Keep them human
- Leave a gap for the name. Replace the placeholder with the customer name before you send. A saved reply that goes out with a blank or the wrong name looks worse than a typed one.
- Edit before sending. A quick reply is a starting point. Add one line that shows you read their message.
- Keep each one short. Three or four lines are easier to read on a phone than a paragraph.
- Review them every month. Timings, prices and addresses change, and an old quick reply is a quiet source of wrong information.
When quick replies stop being enough
Quick replies save typing, but they do not remember who answered whom. When two or more people share the same number, the usual trouble is a customer who gets two answers, or none. A shared inbox gives each chat an owner. For questions that repeat in the same form, an AI auto-reply can answer from the information you give it, and you can read how it is set up in our guide to training an auto-reply with a knowledge base.
If you only need a first response when you are away, see the auto-reply message examples.
Sending quick replies to many customers
Copying a message by hand works for a handful of chats a day. Past that, three things usually break: someone forgets to send it, two people reply to the same customer, and nobody knows which customer answered.
- WhatsApp Business app. A broadcast list reaches up to 256 contacts at a time, and only people who have saved your number receive it. Good for a small, known customer list.
- WhatsApp Business API. A message you start outside the 24-hour window must use a template that Meta has approved, and the customer must have agreed to hear from you. Our guide to template approval shows what gets approved, and the guide to opt-in covers consent.
- A shared inbox. With Responseify the whole team answers from one number, each chat has an owner, and you can send an approved template to a tagged group of contacts as a broadcast. There is a free plan, and you can book a free demo to see it on your own use case.
To estimate what a month of messages costs on the API, use the WhatsApp cost calculator.
Read next
Frequently asked questions
What are quick replies in WhatsApp Business?
Quick replies are saved messages you can insert into a chat with a shortcut. You write the text once in the WhatsApp Business app, give it a keyword, and then type the shortcut character and the keyword in any chat to use it.
Which quick replies should a business create first?
Start with the questions customers ask most: greeting, location, timings, price request and payment details. Check your last fifty chats to see which ones repeat.
Are quick replies the same as an auto-reply?
No. A quick reply is sent by a person who chooses it. An auto-reply is sent by the system without anyone typing, for example when you are away.
Do quick replies work for a team using one number?
The saved text helps, but the app does not decide who owns a chat. Teams that share one number usually need a shared inbox so that each conversation has one owner.
How long should a quick reply be?
Three or four short lines. Put the answer first and add one question that moves the chat forward.
Last updated 13 November 2026 by the Responseify team.
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