WhatsApp CRM for Hotels and Resorts: Answer the booking enquiry before the guest tries the next hotel.
Guests ask about rooms, dates and rates on WhatsApp and book with whoever replies first. Responseify answers in the first minute, collects dates and group size, hands the enquiry to your reservations team, and keeps guests informed before arrival so fewer questions land on the front desk.
No credit card required · Free forever plan · Book a free demo
Example conversation. The business and the people in it are invented to show how a chat can flow, not a real customer.
From room enquiry to a confirmed stay
Illustrative mockup with example figures, not customer results.
Answer guests on the channel they already use
- Click-to-WhatsApp ads from Facebook and Instagram open a chat about your rooms and packages.
- Meta Lead Ads sync into the CRM, so seasonal campaign leads are never lost.
- QR codes in lobbies, rooms and on printed brochures start a chat with the guest's source tagged.
- One WhatsApp number for the property, shared by reservations and the front desk.
See what actually turns hotels and resorts enquiries into revenue
- See which channels and campaigns produce enquiries that actually close, and put your budget there.
- Track response times per agent, so a slow reply is something you can fix rather than guess at.
- Find the stage where enquiries stall and fix that one step instead of chasing everything.
- Measure broadcast reach and replies to sharpen the next campaign.
Illustrative mockup with example figures, not customer results.
Everything included, whatever you sell
The same platform underneath every industry — you just switch on the parts that fit how you work.
Shared team inbox
Every enquiry, whatever the source, in one queue — with the whole team on one WhatsApp number.
AI Auto-Reply
Answers the repetitive questions in seconds, day or night, then hands over to a human.
Automations
When this happens, do that — reply, tag, route, remind. Set once, runs on every conversation.
Sales pipelines
Track every enquiry through your own stages, so nothing sits untouched for a week.
Broadcasts
Send to a segment, not your whole list — by tag, stage or custom field.
Analytics
Conversion, time-to-close and drop-off by stage, plus response times per agent.
Transparent per-message rates
Meta’s category rates shown up front, billed directly by Meta to your own account — no hidden markup, no platform fee.
Reliable delivery
Failed sends retry automatically instead of silently disappearing from a campaign.
Security & access control
Roles inside your account, audit logging on Business and above, and data export on Growth and above.
Automations hotels switch on first
Each one is a rule you switch on once — it then runs on every conversation without anyone remembering.
| When this happens | Responseify does this |
|---|---|
| A guest asks about rooms for a date | Ask the number of guests and nights, then pass the enquiry to reservations |
| A booking is confirmed | Send the confirmation message with the property address and contact |
| Check-in is tomorrow | Send directions, check-in time and a contact number |
| A guest checks out | Send a thank-you message and ask for feedback |
Want these set up with you? Book a free demo or see how automations work.
Questions hotels and resorts teams ask
Can reservations and the front desk share one number?
Yes. Both work from one shared inbox on the property's number, and each chat can be assigned to a person, so history stays with the hotel.
Can I keep group and event enquiries separate?
Give group bookings, events and regular rooms their own pipelines. On the Growth plan you get 10 pipelines, so each type of enquiry has its own board.
Can I run more than one property?
Tag conversations by property, or use separate WhatsApp numbers. The Business plan includes 10 WhatsApp numbers for multi-branch setups.
Can I send offers to past guests?
Send only to guests who have opted in to hear from you on WhatsApp. Every broadcast uses a Meta-approved template and guests can opt out, which keeps your number's quality rating healthy.
Do I need the WhatsApp Business API to use Responseify for hotels and resorts?
Yes. Responseify connects your business number to the WhatsApp Business API through Meta, which is what lets several people reply from one number and lets you send approved template messages. You connect the number yourself during setup, and the Help Center walks through each step.
Can my whole team reply from one WhatsApp number?
Yes. Every chat arrives in a shared inbox, is assigned to one teammate, and keeps its full history when it is reassigned. How many teammates are included depends on the plan; the pricing page lists it.
Is there a free plan?
Yes. The Free plan does not expire and needs no credit card. Paid plans add more teammates, AI Auto-Reply and higher limits. See the pricing page for what each plan includes.
What does it cost to send WhatsApp messages?
Meta charges for messages by category and bills your own WhatsApp Business account. Responseify adds no markup. Use the WhatsApp cost calculator to estimate a month of messages.
Start free, on your own hotels and resorts enquiries.
Connect your WhatsApp number and run a week of real conversations through it before you pay anything.
Get started free →Prefer to see it first? Book a free demo
Templates, tools and guides for hotels and resorts
- Business introduction messagesFirst messages that get a reply.
- Follow-up messagesAfter a quotation, a meeting or no response.
- Payment reminder messagesPolite reminders from before the due date to the final one.
- Shared team inboxOne number, the whole team, every chat with an owner.
- AI Auto-ReplyFirst answers from your own knowledge base, with a handoff to a person.
- BroadcastsApproved templates sent to a tagged group of contacts.
- Automations and chatbot flowsRules that reply, tag, assign and follow up.
- WhatsApp cost calculatorEstimate a month of message costs.
- Compare with other toolsResponseify next to AiSensy, Wati, Interakt and more.
- All message templatesReady WhatsApp messages in English and Hinglish.
- PricingPlans in rupees, including the free plan.
- Book a free demoSee it on your own enquiries on a short call.