Contacts and pipelines

Import and export contacts with CSV

Add many contacts at once from a spreadsheet, and download your contact list as CSV or JSON.

  • 2 min read
  • beginner
  • Checked 5 October 2026

Before you start

  • Your plan is Growth or above. Bulk CSV import is not on the lower plans (you can still add contacts one by one). See Free plan and plan limits.
  • Your spreadsheet is saved as a .csv file with a header row

Prepare your file

The first row must be a header. The only required column is phone. Optional columns are name, email, company and tags. For several tags, put them in one cell separated by commas or semicolons, and put quotes around the cell.

phone,name,email,company,tags
+919810011001,Meera Joshi,[email protected],Joshi Family Trust,"Hot lead,Investor"
+919810011002,Vikram Rao,,,Investor

Steps

  1. Click Contacts in the sidebar (1), then Import (2). The Export button (3) is next to it.

    The Contacts page with Contacts marked 1, Import marked 2 and Export marked 3

  2. In the Import Contacts window click the upload area (1) and choose your CSV file. Then click Import contacts (2).

    The Import Contacts window with the file area marked 1 and the Import contacts button marked 2

  3. Responseify shows how many contacts were imported and how many were skipped. Numbers that already exist in your account, or appear twice in the file, are skipped, so you never get duplicates. Tags that do not exist yet are created for you (if you are an Owner or Admin).

    The Contacts list after an import, with the Tags column marked 2 and the Source column marked 3

Export your contacts

  1. Click Export (3 in the first picture). In the Export Contacts window choose the Format (1): CSV (opens in Excel and Google Sheets) or JSON. Tick Include custom fields if you want them in the file.

  2. Click Export (2). The file downloads to your computer. It contains the contacts currently shown, so apply a filter or segment first to export only some of them.

    The Export Contacts window with Format marked 1 and the Export button marked 2

Frequently asked questions

Why did it say no valid rows were found?

The file needs a phone column in the header row. Check the spelling and that the first row is the header.

I am on the Starter plan. Can I import?

Starter and Free show a message asking you to upgrade. Add contacts individually, or upgrade to Growth.

Do imported contacts get consent recorded?

No. Importing does not record permission to message. Make sure you have it. See Messaging consent and opt-outs.

Was this article helpful?

Related articles

Still stuck? Email [email protected] — include the page you were on and what you saw.

Import and export contacts with CSV — Responseify