Comparison · checked 29 October 2026
respond.io vs Wati: pricing and features compared
respond.io is a multichannel conversation platform priced by plan and monthly active contacts; Wati is a WhatsApp-focused platform priced by plan with extra per-user fees. Both publish dollar prices.
respond.io, Wati and Responseify side by side
Each cell is what that platform’s own pricing page states, with Responseify’s published answer alongside.
| Feature | respond.io | Wati | Responseify |
|---|---|---|---|
| Trial | Offers a 7-day free trial of the Growth plan, without broadcasts. | Offers a 7-day free trial. | Free plan that never expires, rather than a time-limited trial. |
| Plan prices | Starter is $79/month for 5 users, Growth $159/month for 10 users and Advanced $279/month for 10 users. | Growth includes 3 users and 15,000 broadcasts a month; Pro and Business include 5 users. | Free, then Starter ₹999, Growth ₹1,999 and Business ₹4,999 a month, all in rupees and excluding 18% GST. |
| Contacts and seats | Growth starts with 1,000 monthly active contacts; extra contacts are $12 per 100 on Growth and $15 per 100 on Advanced. | Extra users are listed at $24 per user per month on Pro and $69 on Business. | Contacts are unlimited on every plan with no overage (on Free, up to 100 until you connect a WhatsApp number); extra agents are a flat ₹500 per agent per month. |
| WhatsApp fees | WhatsApp fees are not included in any subscription; Meta charges them based on usage. | Per-message charges apply on all plans and vary for marketing, utility and authentication. | Meta’s published rates pass through with no markup. See the pricing page for current rates. |
Where Responseify fits
Responseify is a WhatsApp CRM priced in rupees with a Free plan that does not expire, chatbot flows and a sales pipeline in the plan, one-time AI Auto-Reply packs instead of a monthly subscription, and Meta’s per-message rates passed through with no markup.
How to compare WhatsApp platforms: total cost, not one price
A low headline price can hide add-ons and per-message fees. Put each platform’s numbers into the same formula before you decide:
Monthly cost = plan fee + extra seats + add-ons you need + (messages sent × per-message rate) + taxes
- Plan fee and billing period. Is the price monthly, or only low when you pay a year up front?
- Seats. How many teammates are included, and what does each extra one cost?
- Add-ons. Chatbots, AI replies and a CRM or pipeline are sometimes separate products. List the ones you need.
- Per-message rate. Meta charges per delivered message by category (marketing, utility, authentication). Ask whether the provider adds a markup, including on replies inside the 24-hour window. Our guide to WhatsApp API pricing in India explains the categories, and the cost calculator estimates a month.
- Contacts. Some platforms price by number of contacts or monthly active contacts.
- Currency and GST. Dollar prices change with the exchange rate; rupee prices and GST invoices are easier to budget and claim.
Questions to ask respond.io and Wati (or any provider) before you pay
- What is the total monthly cost for my team size and message volume, with every add-on I need?
- Do you add a markup on Meta’s per-message rate? Is it the same on every plan?
- What happens if I go over my contacts, seats or automation limit?
- Can I export my contacts and conversations if I leave?
- Is there a refund or cancellation policy in writing?
- How fast is support, and who answers: a person or a bot?
- Can I move my existing WhatsApp number to you, and what is the process?
Switching to Responseify from another platform
Most teams move in an afternoon. This is the order that keeps customers from noticing:
- Start on the free plan and invite one teammate. Nothing is charged and you can test with real chats.
- Connect your WhatsApp number. A number can be connected to one provider at a time, so ask your current provider how to release it before you move it. See how to connect a number.
- Export your contacts from the old platform as a CSV and import them. Only import people who have agreed to hear from you.
- Recreate your templates and submit them for approval. See the template approval guide.
- Rebuild your automations and chatbot flows from the flow templates.
- Test with a teammate, then switch over at a quiet hour.
Questions about moving? Book a free demo or see the pricing.
Frequently asked questions
Do respond.io and Wati charge extra for WhatsApp messages?
Yes. respond.io states WhatsApp fees are not included in any subscription, and Wati states per-message charges apply on all plans.
Is there an option priced in rupees with unlimited contacts?
Responseify is priced in rupees with unlimited contacts on every plan (on Free, up to 100 until you connect a WhatsApp number) and a Free plan that does not expire.
Sources and how we checked
Everything about respond.io and Wati comes from their own public pages, read on 29 October 2026. We state only what those pages say, and we do not infer features a page does not mention. Prices are in the currency each platform publishes and exclude taxes unless stated. Plans change, so check each page before you decide. Spotted something out of date? Email us and we will correct it.