WhatsApp setup

Connect your WhatsApp Business number

Link your WhatsApp Business number to Responseify so you can send and receive messages from the shared inbox.

  • 2 min read
  • beginner
  • Checked 5 October 2026

Before you start

  • A Facebook account that is an admin of your Meta Business account (create one free at business.facebook.com)
  • A phone number that can receive an SMS or a call, and is not being used in the normal WhatsApp or WhatsApp Business app (or one you are happy to move)
  • Your business name and website, as they should appear to customers

Steps

  1. Not connected yet? The Inbox reminds you at the top. Click Settings in the left menu, then choose WhatsApp.

    The Inbox with the reminder that no WhatsApp number is connected yet

  2. Check that WhatsApp is selected in the Settings menu.

    Settings page with WhatsApp selected in the left menu

  3. On the WhatsApp connection card, click Continue with Facebook. A Meta window opens. Sign in if asked, then click Continue to allow Responseify to connect your business account.

    The WhatsApp connection card showing Not connected and the Continue with Facebook button marked 1
    The Meta window that opens, explaining the connection, with the Continue button at the bottom right (Image: Meta for Developers documentation)

    Image: Meta for Developers documentation. The partner name you see will be Responseify.

  4. Meta asks for your WhatsApp phone number. Choose Add a new number, type the number, pick how Meta should verify it (Text message or Phone call), and click Next.

    Meta's Add your WhatsApp phone number step, with Add a new number selected and the choice of Text message or Phone call (Image: Meta for Developers documentation)

    Image: Meta for Developers documentation.

  5. Meta sends a verification code to that number. Type it into the Meta window and finish the last screens.

  6. Back in Responseify, the card changes to Connected and shows your number. You can now send and receive messages in the Inbox.

Frequently asked questions

Can I keep using the WhatsApp Business app on the same number?

Not at the same time. Once a number is connected to the WhatsApp Business Platform, it works through Responseify instead of the phone app.

The verification code never arrives

Choose voice call in the Meta window, and check the number can receive calls and has signal.

Does connecting cost anything?

No. Meta charges for some conversations, not for connecting a number. See the billing articles for how Meta's charges work.

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