Broadcasts and templates

WhatsApp template status and rejections

See where each template stands, read why Meta rejected one, fix it and resubmit, and pull in templates created elsewhere.

Steps

Open Templates (1). The buttons above the list count your templates by status: Approved (2), In review (3) and Rejected (4). Click one to show only those. Only Approved templates can be sent.

The templates page with the status filters marked 2, 3 and 4
A rejected template shows the reason from Meta in red (2), for example "The template does not clearly describe a utility use case". Fix the wording, then click Resubmit (3).

A rejected template with the reason marked 2 and the Resubmit button marked 3
If you create or approve templates in Meta WhatsApp Manager, click Sync from Meta (2) to bring them into Responseify.

The Sync from Meta button marked 2

Status	Meaning
Pending / In review	Meta is checking it. You cannot send it yet.
Approved	Ready to use in broadcasts and conversations.
Rejected	Meta declined it. Read the reason, edit, and resubmit.

Can I delete a template?

Yes, use the bin icon on the template.

My template keeps getting rejected. What now?

Start from a ready-made one in the template library. They are written to follow Meta's content rules.

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