How to choose a WhatsApp API provider in India: 10 checks

Every provider's pricing page looks cheap. The differences show up in the details nobody puts on the front page. These ten checks expose them.

1. Is it on the official WhatsApp Business Platform?

Meta lets businesses connect directly or through providers. A supported provider uses the official platform. Anything that drives the ordinary WhatsApp app is a different thing with different risks for your number.

2. Do they add a fee on Meta's rate?

Meta charges per delivered message. Some providers pass that through; others add their own fee. Ask for the rate you will pay in rupees. Responseify adds no markup on Meta's per-message rates.

3. What does the monthly price include?

List what you need (chatbot, AI, extra seats, a second number, analytics) and ask "included or extra?" for each.

4. How are team seats priced?

Count everyone who will answer customers plus the owner. Compare the cost of the fifth and tenth seat, not just the first.

5. How do templates work?

Can you create, edit and resubmit templates yourself? Is there a library to start from? In Responseify there are 98 ready-made templates across 16 industries. See how template approval works.

6. How is AI billed?

Ask whether AI is a monthly subscription, a pay-as-you-use pack or included, and whether credits expire. Responseify AI runs on one-time packs that never expire.

7. What support do you get?

Hours, language and channel matter on the day a template is rejected before a festival.

8. Can you export your data?

You should be able to download contacts and conversations. In Responseify, self-serve export of contacts as CSV or JSON is on Growth and above. On Free and Starter, email [email protected] and we send your contacts and conversations as CSV.

9. How do you leave?

Ask what happens to your number and approved templates if you switch. A provider who answers clearly is a good sign.

10. Can you try it free, on your own number?

A free plan that does not expire is the fairest test. You see real chats with real customers before you spend.