Best WhatsApp CRM in India (2026): 8 platforms compared on price and fit

"Best WhatsApp CRM" lists usually rank whoever pays the writer. This one has a different rule: we are one of the platforms, so we say so up front, and every figure for the others comes from their own public pricing pages, read on the dates shown. Where a page does not state something, we do not state it either.

A WhatsApp CRM does one job: it moves a chat through the stages of a sale, so no enquiry goes cold.

How we chose these eight

We included the platforms Indian businesses most often compare: Responseify, Interakt, AiSensy, Wati, Gallabox, Zoko, respond.io and Twilio. Seven are WhatsApp CRM or inbox products; Twilio is a developer API, included because teams building their own tool often start there.

We compared them on the things that change your bill or your day: the free option, the published plan prices, how many people can use it, how AI and chatbots are sold, and the currency you pay in. Every price was read from the company's own pricing page on 29 October 2026 and changes often, so check each page before you buy.

The eight at a glance

1. Responseify

Responseify is a WhatsApp CRM for Indian businesses with a shared team inbox, chatbot flows, broadcasts, AI auto-reply and a sales pipeline on the official WhatsApp Business API. It is our own product, so read this section with that in mind.

• Free plan with no expiry: 1 number, 1 team member, contacts (up to 100 until a WhatsApp number is connected, then unlimited), the shared inbox, 1 automation, 1 chatbot flow and 1 sales pipeline.
• Paid plans in rupees: Starter ₹999, Growth ₹1,999 and Business ₹4,999 a month, excluding 18% GST, with GST invoices. Seats are 3, 8 and 20; an extra agent is a flat ₹500 a month.
• AI: AI Auto-Reply runs on one-time packs (for example 1,000 messages for ₹1,000) that never expire, instead of a monthly subscription.
• Meta's message rates pass through with no markup.

Consider it if you want a free start, rupee pricing and chatbot flows and a pipeline included. Look elsewhere if you need a very large enterprise setup with custom integrations that you have not confirmed we support.

2. Interakt

Interakt offers Starter, Growth and Advanced plans with unlimited agents, plus a separate Sales CRM plan and an AI agents add-on.

• Growth is ₹2,799 a month and Advanced ₹3,799 a month, plus taxes (pricing page).
• Sales CRM is a separate plan at ₹2,499 a month for 5 sales agents, with extra agents at ₹499 a month.
• The AI agents subscription is a separate add-on at ₹2,499 a month, including 100 free messages, then ₹0.50 per message.
• Starter lets you pick one channel (WhatsApp or Instagram); Growth and Advanced include both.

Consider it if your team is large and you want unlimited agents on the plan. Check what you need from the CRM and AI add-ons, which are priced separately.

3. AiSensy

AiSensy is a WhatsApp marketing and engagement platform with an unlimited-users model and add-on products for chatbots and AI.

• Chatbot builder is a separate add-on at ₹2,500 a month (5 chatbots).
• AI agent builder is a separate add-on at ₹1,350 a month with 1,000 AI messages included.
• Lists ₹1.09 per delivered marketing message and ₹0.145 per delivered utility or authentication message in India (pricing page).
• Plans can be paid monthly, quarterly (5% discount) or yearly (10% discount), all pre-paid.

Consider it if broadcasts and campaigns are your main use and you want unlimited users. Check the add-ons if you need chatbots or AI.

4. Wati

Wati is a WhatsApp team inbox and automation platform with Growth, Pro and Business plans, priced per plan with extra per-user fees.

• Offers a 7-day free trial (pricing page).
• Growth is ₹2,699 a month, Pro ₹5,799 and Business ₹16,799, billed quarterly. Growth includes 3 users and 15,000 broadcasts a month; Pro and Business include 5 users, with extra users at ₹1,299 and ₹2,199 per user per month.
• Per-message charges apply on all plans.
• Says it does not provide refunds on payments for an existing subscription or credits.

Consider it if you want an established inbox and automation tool and are comfortable with per-user pricing. Check the quarterly billing, the per-user fees and the refund policy.

5. Gallabox

Gallabox is a WhatsApp team inbox and automation platform with Basic, Essential, Advanced and Enterprise plans priced in rupees.

• Basic ₹2,999, Essential ₹6,999 and Advanced ₹16,999 a month on quarterly billing; ₹2,399, ₹5,599 and ₹13,599 a month on yearly billing (pricing page).
• Says "Try Gallabox for free. No credit card required." and gives 500 AI credits to test.
• Includes 3, 6 and 10 users by plan; extra users are ₹1,200 a month on Essential and ₹1,500 on Advanced.

Consider it if you want a rupee-priced inbox with AI credits and larger plans for bigger teams.

6. Zoko

Zoko is a WhatsApp commerce and team inbox platform with Starter, Plus, Elite and Max plans priced in US dollars.

• Plans at $49.99, $79.99, $139.99 and $499.99 a month, with a 7-day free trial (pricing page).
• Lists a per-conversation markup on some plans and AI add-ons from $24.99 a month plus $0.09 per resolution.

Consider it if you sell online and want commerce features. Check the dollar pricing and the markup.

7. respond.io

respond.io is a multichannel customer conversation platform with Starter, Growth and Advanced plans priced in US dollars.

• Starter is $79 a month for 5 users, Growth $159 for 10 users and Advanced $279 for 10 users (pricing page).
• Growth starts with 1,000 monthly active contacts, with extra contacts billed per 100.
• Broadcasts and workflows start on Growth. WhatsApp fees are not included in any subscription.

Consider it if you serve customers on several channels besides WhatsApp. Check whether you need all of them, since you pay in dollars.

8. Twilio

Twilio is a communications API that offers WhatsApp messaging, billed per message (pricing page). It lists a message handling fee of $0.005 per message on top of Meta's template fee. It is not a CRM: there is no inbox, pipeline or chatbot builder on that page.

Consider it if you have developers and want to build your own tool.

Which one fits which business

• A small business starting out: a free plan you can test with real customers. Responseify and Interakt both publish one; Gallabox offers a free trial without a card.
• Heavy broadcasting: compare the per-message rate and any markup, not just the plan fee. Our cost calculator estimates Meta's part.
• A larger support team: look at how seats are priced. Unlimited-agent plans, flat per-agent pricing and per-user pricing give very different bills.
• AI replies: check whether AI is a monthly subscription, credits, or packs, and what happens when they run out.
• Developers building their own: an API such as Twilio, or the official Cloud API, with the work that implies.

For the questions to ask any provider before you pay, see how to choose a WhatsApp CRM, and for what Meta itself charges, see WhatsApp API pricing in India.