WhatsApp setup

Check your WhatsApp connection

See that your number is connected and healthy, and edit the business name, description and photo customers see in WhatsApp.

  • 1 min read
  • beginner
  • Checked 5 October 2026

Before you start

  • Your WhatsApp number is connected
  • You are the Owner or an Admin

Steps

  1. Click Settings in the sidebar (1), then WhatsApp in the Settings menu (2).

    The Settings sidebar item and the WhatsApp item in the Settings menu marked 1 and 2

  2. The connection card shows a green Connected badge (3), your number, and a Quality badge that shows how Meta rates your number.

    The WhatsApp page with Settings, WhatsApp and the Connected badge marked 1, 2 and 3

  3. Scroll down to Business Profile (3). Here you can change what customers see when they open your business in WhatsApp: Profile picture, About, Description, Contact email, Business category, Address, and your Website (you can add a second one, such as Instagram).

    The Business Profile section marked 3

  4. Change what you need and save. WhatsApp updates your profile, which can take a few minutes to show on customers' phones.

Frequently asked questions

What does the Quality badge mean?

Meta rates how customers respond to your messages. A drop usually means too many customers are blocking or reporting you. See WhatsApp disconnected or quality dropped.

Can I connect more than one number?

Yes, if your plan allows it. See Free plan and plan limits.

Can I change my display name?

The display name needs Meta's approval, so a change may take time to show.

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