Automations, flows and AI

Manage and monitor automations

Check that it is Active , that its trigger matches what happened, and that the contact has not opted out.

See each automation's status and run count, switch it off, copy it, and read the log to find out why a run failed.

Steps

On Automations (1) your automations are listed below the templates. Each row shows its name (2), what triggers it (3), how many times it has run and when it last ran.

The automation list with the name marked 2 and the trigger marked 3
Use the switch (2) to turn an automation on or off without deleting it. The ... button (3) opens more options.

An automation row with the on/off switch marked 2 and the menu button marked 3
The menu offers Edit, Duplicate, View Logs (2) and Delete. Duplicate is the quickest way to make a variation of one that already works.

The row menu with View Logs marked 2
View Logs shows every run of that automation: the contact, the trigger, how many steps ran and whether it succeeded, was partial, or failed. Click a run to see each step and any error message.

The automation's logs page with its name marked 1

Why did my automation not run?

Check that it is Active, that its trigger matches what happened, and that the contact has not opted out.

Does deleting an automation delete its logs?

Yes. Switch it off instead if you may need it again.

Was this article helpful?

Still stuck? Email [email protected] — include the page you were on and what you saw.