Automations, flows and AI

Set up AI auto-reply on WhatsApp

Turn on the AI assistant, give it your business details and rules, and let it answer questions on WhatsApp while your team sleeps.

  • 2 min read
  • intermediate
  • Checked 5 October 2026

Before you start

  • Your WhatsApp number is connected
  • You have credits for the AI Auto-Reply add-on. AI runs on Responseify's managed AI with no API keys to set up. Credit packs never expire. See Settings → Add-ons.

Steps

  1. Click AI Auto-Reply in the sidebar (1). Under General Settings, switch on Enable AI Auto-Reply (2). Choose the Tone (3): Friendly, Professional or Casual, and give the assistant a name in Agent name (4), for example "Aria".

    The AI Auto-Reply page with the sidebar, Enable AI Auto-Reply, Tone and Agent name marked 1 to 4

  2. Tell the AI about your business. Fill in Business description (2): what you sell, where and for whom. Add Special rules (3) such as "Always offer a free site visit. Never quote a final price." and a Fallback Message (4) for when it cannot help, for example "Let me connect you with our team."

    The Business description, Special rules and Fallback Message fields marked 2, 3 and 4

  3. Short on time? Type your website into Your website (2) and click Draft from website (3). Responseify reads your homepage and writes the description for you. Review it, then save.

    The Your website box and the Draft from website button marked 2 and 3

  4. The AI engine section (2) explains that AI is powered by Responseify with no keys to set up, and links to Settings → Add-ons (3), where you buy and manage credit packs (1K, 5K or 10K messages).

    The AI engine section marked 2 and the Settings Add-ons link marked 3

  5. Click Save Settings (2) at the bottom.

    The Save Settings button marked 2

Frequently asked questions

Where do I check or add credits?

Under Settings → Add-ons. The AI engine section on this page links straight there.

Will the AI answer everything?

It answers using your description, rules and knowledge base. Messages with your escalation keywords go to a person. See Teach the AI and set when it hands over.

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Set up AI auto-reply on WhatsApp — Responseify